Technical SME SharePoint

Introduction

With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year. Join us, and you'll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you'd expect to see in a city - and more. Tech at Heathrow isn't typical - the scale and non-stop nature of our airport make it truly unique.

Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive, in an increasingly digital marketplace, as well as keeping Heathrow safe and secure.

Every day will test your skills and give you the opportunity to make your mark. We're constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses.

It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a kind careers you won't find anywhere else.

Job Description

As a SharePoint Subject Matter Expert, you will be responsible for the design, configuration, and governance of Heathrow's SharePoint platform. You will work closely with business stakeholders to understand their needs and translate them into practical, scalable solutions. This role requires a balance of technical expertise, problem-solving skills, and the ability to communicate complex concepts in a clear and accessible way. Success in this role means delivering a reliable, secure, and user-focused SharePoint environment that supports Heathrow's operational and strategic goals.

Principal Accountabilities

• Leading the design, configuration, and maintenance of SharePoint Online environments/solutions, ensuring alignment with organisational standards and security requirements.
• Developing and implementing governance frameworks, policies, and best practices for SharePoint usage across the business.
• Partnering with business units to gather requirements and deliver tailored solutions that enhance collaboration and information management.
• Managing integrations between SharePoint and other Microsoft 365 services, ensuring seamless user experiences.
• Providing expert guidance, training, and support to internal teams to maximise adoption and effective use of SharePoint.
• Monitoring system performance, troubleshooting issues, and implementing improvements to maintain a high-performing platform.
• Staying up to date with Microsoft 365 developments and advising on opportunities to leverage new features and capabilities.

Qualifications, Skills and Experience

• Proven experience in administering and configuring SharePoint Online within a large, complex organisation.
• Strong understanding of SharePoint architecture, governance, and security principles.
• Hands-on experience with SharePoint Framework (SPFx) development, including the design, development, deployment, and support of custom SharePoint solutions.
• PowerShell scripting skills, including SharePoint Online, PnP PowerShell, Microsoft Graph, and automation of administrative and governance activities.
• Proficiency in Microsoft 365 ecosystem, including Teams, OneDrive, Power Platform and Microsoft Graph.
• Ability to translate business requirements into technical solutions and communicate effectively with non-technical stakeholders.
• Excellent problem-solving skills and attention to detail.
• Strong organisational skills with the ability to manage multiple priorities.
  
  Ideally, you'll have the following
• Experience developing integrations using Microsoft Graph APIs and SharePoint REST APIs.
• Familiarity with compliance and data protection requirements in a regulated environment.
• Previous experience delivering user training, adoption programmes, and technical mentoring.
• Experience supporting Copilot, Viva, and other modern Microsoft 365 collaboration technologies.
• Experience with Power Automate and Power Apps for process automation and custom solutions.

About us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

Apply before 28/08/2026