Head of Professional Services

JOB TITLE

Head of Professional Services

LOCATION

UK - Hybrid working

SALARY & PACKAGE

£90,000 - £110,000 + 10% Bonus

• 34 days annual leave (including UK bank holidays + birthday off)
• Private medical insurance
• Employee Assistance Programme (EAP)
• Enhanced family-friendly policies & company sick pay
• Income protection & life assurance
• Company pension scheme

WAY OF WORKING

• Permanent, full-time position
• Hybrid working model
• Senior leadership role reporting into the executive team

THE BUSINESS

This organisation is a well-established IT services and consultancy provider with over three decades of experience delivering high-quality technology solutions to international clients across professional and financial services. The business is recognised as a top-tier Microsoft partner, operating at scale within the Microsoft cloud ecosystem, and is accredited to leading quality and information security standards.

With a strong reputation for secure, compliant and outcome-focused delivery, the company continues to invest in leadership capability, delivery maturity and scalable services to support long-term growth across regulated client environments.

THE HEAD OF PROFESSIONAL SERVICES OPPORTUNITY

As Head of Professional Services, you will take full ownership of end-to-end project delivery, leading both the Project Management Office and technical delivery teams. Key responsibilities include:

• Setting the strategic direction for Professional Services, ensuring consistent, high-quality and profitable delivery across the project portfolio
• Owning delivery governance, PMO frameworks and commercial controls to drive predictability and scalability
• Leading and developing high-performing project and engineering teams, embedding a strong culture of accountability and continuous improvement
• Acting as senior escalation point and executive sponsor for key customers, ensuring strong stakeholder engagement and customer satisfaction
• Driving standardisation, repeatable delivery models and effective transition into managed services

YOUR KEY SKILLS

• Proven senior leadership experience within Professional Services in an MSP or IT consultancy environment
• Strong commercial acumen, including margin management, utilisation forecasting and project profitability
• Deep experience operating PMO frameworks and scalable delivery methodologies (PRINCE2, PMP, Agile or hybrid)
• Credible understanding of Microsoft cloud technologies (M365, Azure, Modern Workplace)
• Experience delivering into regulated or security-conscious environments (e.g. professional or financial services)
• Excellent stakeholder management skills with the ability to operate confidently at executive level
• Relevant project or programme leadership certifications (PRINCE2, PMP, MSP, Agile/Scrum)

LEADERSHIP PROFILE

You will bring gravitas, empathy and resilience, with a coaching-led leadership style and a strong sense of ownership. You are comfortable navigating ambiguity, making decisive calls, and balancing people wellbeing with commercial outcomes in a fast-paced, evolving environment.

INTERESTED?

If you're a senior Professional Services leader looking to shape and scale a high-impact delivery function, we'd love to hear from you.

Apply now or contact C4S Search for a confidential discussion.

C4S Search specialises in connecting high-calibre technology and digital leaders with innovative, growth-focused organisations across the UK.