Customer Service Administrator

A thriving company has a new opening for a Customer Service Administrator to join their thriving team. The Customer Service Administrator role involves providing support to the wider team through scheduling works, managing invoices, and handling incoming calls in a timely and efficient manner.

• Salary £26,500 plus OTE £2k
• Monday to Friday on rota: 7.30am - 4.30pm 9am - 6pm every 4 weeks approximately
• Saturday 8pm - 4pm on rota basis 1 in 7 approximately. Time and half paid
• Sunday 8am - 12pm - optional, and double pay

Customer Service Administrator responsibilities:

• Handling incoming call queries and achieving daily targets
• Liaising with customers regarding ETA updates, job updates and re-scheduling of appointments
• Distributing daily work schedules via CRM to Engineers
• Updating job notes, customer, and engineer comments
• Establishing excellent working relationships with engineer staff and assisting with their queries
• Providing a high level of customer service and communication, ensuring all information requests are dealt with in a timely manner
• Handling the in-house email inbox, responding to queries from customers and head office
• Creating and sending quotations
• Creating invoices and ensuring payment is processed
• Following up with customers to ascertain if further work is required
• Sending out correspondence to customers with work completed to increase positive reviews

Customer Service Administrator required skills/competencies:

• Strong organisational and communication abilities
• IT proficient in Word, Outlook, and Excel
• Excellent organisational skills

Apply today!