Office Administrator

New Permanent Administrator role

Administrator - (Newbury Office)
Working Hours:

Monday to Friday, 9:00am - 5:30pm (office-based)

Role Overview

Provide administrative support to the Residential Sales team in the Newbury office

Act as a key point of contact for clients and potential buyers

Work in a fast-paced environment, delivering a high level of customer service

Support day-to-day operations, including booking viewings and maintaining client records

Contribute as a reliable and flexible team player with a positive, proactive approach

Key Responsibilities

Manage KYC and Anti-Money Laundering processes in line with Group requirements

Liaise with internal onboarding and compliance teams when required

Prepare property brochures and marketing materials

Manage the team's invoicing process and assist with debt collection

Register new buyers and maintain accurate records

Keep window cards, brochure displays, and internal systems up to date

Liaise with potential buyers, arrange viewings, and manage diaries

Maintain client files and update the Residential client database

Build and maintain trusted client relationships to support onboarding processes

Support continuous improvement of business processes and team efficiency

Carry out ad hoc administrative duties as required

Person Specification
Qualifications

GCSEs (or equivalent), including English and Mathematics

Experience & Skills

Previous experience in a fast-paced administrative or support role

Experience supporting a team of professional fee earners

Strong organisational skills with the ability to prioritise tasks and meet deadlines

Excellent communication skills, both verbal and written

Professional telephone manner and customer service experience

Proficient in IT systems, including Word, Excel, and Outlook

Experience using KYC systems or similar platforms (desirable)

Knowledge of AML regulations, client due diligence, and sanction checks

Key Attributes

Self-motivated, reliable, and flexible

Strong attention to detail and high level of accuracy

Ability to maintain confidentiality and handle sensitive information with discretion

Proactive approach to improving processes and efficiency

Positive attitude towards routine administrative tasks

Strong team player with the ability to build effective working relationships

Punctual and adaptable in relation to working hours and responsibilities

Interest in the real estate / estate agency sector

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#