Head of Operations

Head of Operations

Location: West SussexSalary: £40,000 - £50,000Job Type: Full-time, PermanentHours: Monday - Friday, 9:00am to 5:00pmAdditional: Driving licence required

The Role

A fantastic opportunity has arisen for an experienced Head of Operations to join an organisation known for delivering high-quality large-scale experiences. This is a hands-on leadership role responsible for overseeing daily operations, improving processes, and ensuring seamless delivery of major events. Reporting directly to the Managing Director, you will play a key part in shaping operational standards and driving continuous improvement.

Key Responsibilities

• Lead, motivate, and support the Operations team
• Oversee end-to-end delivery of large events,
• Review, improve and implement operational processes to increase efficiency and consistency
• Establish operational standards, KPIs and best practice frameworks
• Manage budgets, suppliers, staffing schedules and resource planning
• Maintain high standards of service, ensuring compliance, health & safety and quality assurance
• Coordinate logistical planning and operational documentation
• Support international event delivery, including essential annual travel to Europe

About You

To be successful in this role, you will have:

• Experience in a senior operations position
• Strong people leadership skills with the ability to inspire and mentor a team
• Proven experience improving or redesigning operational processes
• A calm, solutions-focused approach with excellent decision-making abilities
• Confidence working with CRM systems and strong Microsoft Office skills
• A full UK driving licence and access to a vehicle

Benefits

• Competitive salary
• Opportunity to lead high-profile operations within a growing organisation
• International travel opportunities
• Collaborative, supportive working environment

If you are interested in this position, please apply as soon as possible to be considered for this position.