Sales Manager - London

About Arcade

Arcade is a global food and drink destination built around original, chef-led food brands, bold global flavours and unforgettable guest experiences.

Across our London venues, we bring together some of the world's most exciting culinary talent under one roof. Alongside our busy day-to-day trade, we deliver everything from private dining and corporate events to product launches, Christmas parties, venue hires and large-scale celebrations.

As we continue to grow, we're looking for an ambitious Sales Manager to help drive commercial performance across the business.

The Role

The Sales Manager is accountable for growing sales across Arcade. This role owns the sales pipeline from enquiry through to booking, builds relationships with new and existing clients, and works with our venue teams to ensure every booking is delivered well.

The role operates at both a strategic and operational level.

• Strategically; it identifies new revenue opportunities, develops corporate relationships, shapes sales activity and supports the commercial direction of the business.
• Operationally; it manages enquiries, secures bookings, produces event briefs, works closely with venue teams and ensures every event is delivered to a high standard.

This is not just an events role. The Sales Manager is responsible for driving revenue across reservations optimisation (Seven Rooms), private events, corporate bookings, Christmas, group dining and reservations, venue hire and new business opportunities.

A minimum of 25% of the role should be focused on proactive sales activity.

What You'll Be Doing

• Driving revenue across private events, corporate bookings, venue hire, Christmas parties, group dining and reservations.
• Owning the sales pipeline from enquiry to confirmed booking.
• Developing new corporate relationships and agency partnerships.
• Identifying new commercial opportunities and growing repeat business.
• Conducting venue show rounds and creating tailored proposals.
• Maximising booking value through upselling and strategic sales activity.
• Maintaining accurate sales forecasting and CRM records.
• Producing detailed event briefs and working closely with venue teams to ensure seamless execution.
• Collaborating with Marketing on campaigns and seasonal sales initiatives.
• Representing Arcade at networking events and within the wider hospitality community.

You'll know you're succeeding when:

• Sales targets are consistently exceeded.
• Revenue continues to grow across events, corporate bookings and group dining.
• New corporate clients become regular Arcade guests.
• Existing clients return again and again.
• Enquiries are converted quickly and professionally.
• Venue teams receive clear, accurate event information.
• Sales reporting is insightful, accurate and helps drive commercial decisions across the business.

We'd love to hear from you if you are:

• A proven hospitality or venue sales professional with a track record of delivering revenue growth.
• Naturally commercial and motivated by achieving ambitious sales targets.
• Confident building relationships with corporate clients, agencies and event organisers.
• Comfortable managing multiple opportunities at once without compromising attention to detail.
• A proactive networker who enjoys creating new business opportunities.
• An excellent communicator who can build trust with clients and internal teams alike.
• Highly organised with strong CRM and sales pipeline management skills.
• Experienced using reservation platforms such as SevenRooms (or similar).

Ideally, you'll also have:

• Experience working across multiple hospitality venues.
• An established network of corporate contacts.
• Experience working with event agencies.
• Knowledge of hospitality booking and event management systems.

APPLY NOW!