Facilities Helpdesk Coordinator (housing)

Facilities Helpdesk Coordinator (Temporary) - Housing Association

London SE1 (Hybrid Working) Monday - Friday, 9:00am - 5:00pm Immediate Start - Until 31st August £16.04 per hour (PAYE)

About the Role

We are recruiting for a Facilities Helpdesk Coordinator to join a busy Housing Association on a temporary basis while permanent recruitment is underway.

This is a key role within the Facilities team, acting as the first point of contact for service requests and ensuring all facilities-related issues, both reactive and planned, are managed efficiently from start to finish.

Key Responsibilities

• Act as first-line contact for internal customers, external stakeholders, and contractors
• Manage and take ownership of helpdesk service requests, ensuring timely resolution
• Log, track, and update all jobs accurately on the CAFM system
• Coordinate contractors to ensure works are completed within agreed SLA's
• Maintain regular communication with customers, providing updates on job progress
• Raise purchase orders in line with works raised and ensure costs are managed appropriately
• Handle and resolve invoicing queries, ensuring completion and closure
• Ensure works are scheduled, diarised, and access is arranged
• Produce service desk reports and support monthly reporting on contractor performance (RAG status, SLA performance)
• Support ad-hoc facilities needs, including reactive cover for reception or on-site teams if required
• Draft and circulate internal communications via email or intranet
• Assist with business continuity and disaster recovery planning
• Provide wider administrative support to the Business Support function

Candidate Requirements

• Previous experience working in a Facilities Management (FM) helpdesk environment
• Experience using a CAFM system (essential)
• Strong organisational skills with the ability to manage multiple tasks and priorities
• Excellent corporate communication skills (written and verbal)
• Proven ability to deliver strong customer service
• High attention to detail and ability to track jobs through to completion
• Comfortable working in a fast-paced, service-driven environment

Key Performance Indicators

• Service tickets managed and closed in line with or exceeding FM SLA's
• Facilities maintained to a high standard of presentation and functionality
• Strong stakeholder relationships across the organisation
• Minimal escalation of issues through effective coordination and communication

Why Apply?

• Gain experience within a reputable housing association
• Hybrid working with a central London SE1 base
• Opportunity to work within a busy, professional FM team
• Immediate start available

If you have FM helpdesk experience and are confident managing facilities requests in a fast-paced environment, we'd love to hear from you.