Customer Service - German & English

Location: High Wycombe
Duration: 3 weeks September 2026
Type: Temporary

Are you a confident German-speaking Customer Service Professional with excellent communication skills and a natural ability to engage with people?
We are working with our client in High Wycombe, who is looking for a professional and personable individual to join their team for a 3-week temporary assignment this September.
The role will involve speaking directly with franchisee owners in both German and English, conducting satisfaction surveys and gathering valuable feedback about their experiences. You will need to be confident on the telephone, comfortable asking probing questions and able to accurately record and interpret the information you collect.

Key Responsibilities

• Conduct satisfaction surveys with franchisee owners over the telephone
• Communicate confidently and professionally in German and English
• Ask effective, relevant and probing questions to gather meaningful insights
• Accurately record survey responses using Excel or similar spreadsheets
• Review and interpret survey data to identify key themes and trends
• Maintain accurate records and ensure information is handled professionally
• Deliver an excellent customer experience throughout every interaction

About You
We are looking for someone who is:

• Fluent in German, both spoken and written
• A confident and articulate communicator with an excellent telephone manner
• Naturally curious, with strong questioning and probing skills
• Comfortable speaking to people at different levels and building rapport quickly
• Proficient in Microsoft Excel or similar spreadsheet software
• Comfortable working with data and identifying trends and key insights
• Professional, organised and highly accurate
• Previous experience in customer service, market research, surveys or telephone-based roles would be advantageous

Why Apply?
This is a fantastic short-term opportunity for a German-speaking customer service professional who enjoys talking to people, asking the right questions and turning conversations into valuable insights.
If you are available for a 3-week temporary assignment in September and have the communication skills and confidence required, we would love to hear from you.
Apply today to be considered!