Senior Support Engineer

Role: Senior Support Engineer

Location: London (Hybrid - 4 days on-site)

Salary: Up to £45,000 + bonus

Benefits: Share plan, private healthcare, enhanced annual leave, pension, life assurance, mental health support, gym discounts and more

Our client, a leading technology and infrastructure organisation, is hiring a Senior Support Engineer to support and maintain operational technology across a London-based client estate. This role offers the opportunity to work within a highly collaborative engineering team, delivering exceptional support while helping shape and improve service operations.

You'll play a key role in ensuring high-quality technical support across modern workplace technologies, endpoint management, identity platforms, and security tooling.

What you'll do

• Provide 2nd/3rd line support across enterprise technology platforms
• Manage and resolve incidents, service requests, and escalations within agreed SLAs
• Administer macOS, Google Workspace, Okta, Jamf and endpoint security platforms
• Support onboarding/offboarding workflows and identity management integrations
• Monitor device compliance and drive proactive remediation activities
• Produce root cause analysis reports and contribute to continual service improvement
• Manage ticket queues and coordinate with third-party suppliers where required
• Support monthly service reviews with KPI and SLA reporting
• Build strong stakeholder relationships across technical and operational teams

You'll work closely with service delivery, account management, and engineering teams to ensure a consistently high standard of support and customer satisfaction.

What we're looking for

• Experience in a 2nd/3rd line support role within an MSP or in-house environment
• Strong macOS administration experience
• Advanced knowledge of Google Workspace
• Experience with Okta or other identity and access management platforms
• Knowledge of endpoint management and security tooling including Jamf and SentinelOne
• Understanding of IT infrastructure and security best practices
• Excellent communication and stakeholder management skills
• Strong organisational and time management capability

The ideal candidate will be proactive, calm under pressure, detail-oriented, and comfortable working in a fast-paced technical support environment.

Why join?

• Up to £45k salary plus bonus
• Hybrid working with 4 days on-site in London
• Opportunity to work with modern cloud-first technologies
• Strong benefits package including healthcare and share scheme
• Career development and certification support

Apply now to join a growing technology team delivering exceptional support and operational excellence.