Night Concierge

Do you have a passion for working with people and the ability to empathise with others?

Hither Green Service (Spring Gardens and Hilda House) is a busy, flagship service which provides you with the opportunity to join a specialised and committed team supporting 68, multiple excluded, highly vulnerable adults with complex needs in Lewisham.

We are privileged to work with a diverse group of residents to identify and achieve their individual goals for their time living with us.

Working as an assistant night support worker you will provide a first point of contact to clients at night; being responsible for:

• Dealing with emergencies, undertaking regular wellbeing checks, monitoring the CCTV system for incidents and health and safety concerns.
• Working with the shift lead you will be responsible for undertaking tasks on the night shift task list and supporting the day team with client interventions handed over.
• Reporting incidents or maintenance issues and communicating concerns or events to the rest of the team.

We are seeking full time positions although we are happy to consider job share part-time.

About you

The successful candidate will be able to communicate in a sensitive, assertive and nuanced manner that builds trust and effective working relationships with residents who are experiencing issues including substance and alcohol addiction, poor mental health, offending behaviour and histories of abuse.

You will be someone who is keen to be involved in helping people rebuild their lives after experiencing homelessness and can demonstrate the below.

• Understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services; or you may have personal experience of homelessness.
• Experience of managing complex and difficult situations in relation to people and basic strategies to deal with challenging behaviour.
• Excellent communication skills and the ability to work well with others.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the document tab on the advert page on our website.

When you're ready to apply click the Apply Now Button to start your online application form.

Closing date: 10am on 21 May 2026

Interview and assessments on: TBC