Performance and Insights Manager

At Juniper, we deliver a diverse range of Facilities Management services including Health & Safety Consultancy, Catering, and Cleaning; primarily within the Education and Public Sectors.

We are a values driven organisation built on service excellence, partnership, and integrity.

We are seeking a Performance and Insights Manager to join our team.

Are you passionate about using data to solve problems, improve performance, and support better decision-making? Do you enjoy turning complex information into clear insight and helping others understand what the data is telling them?

This role will help shape how we use data, reporting and insight to improve contract management, strengthen governance, and manage risk.

The role will play an important part in helping ensure that commercial decisions are informed by high-quality data and evidence.

About the Role

You will support the development, improvement, and use of data from a range of sources within the organisation.

Working with colleagues across all sectors of the business, you will help transform complex data into clear dashboards, reports and recommendations that support commercial planning, performance reporting and service improvement.

You will:

Establish and manage reporting that enables frontline teams, operational managers, Heads of Service, the Senior Management Team and Board to understand performance and make informed decisions.

Turn operational data into clear, practical insight by identifying trends, exceptions, risks and opportunities for service improvement, productivity, cost control and business growth.

Lead the development and maintenance of dashboards, reports and analytical products.

Measure and report on the effectiveness and performance

Support transparency and performance reporting requirements, including helping ensure data is accurate, timely and fit for purpose.

Work with colleagues across the company to improve the quality, consistency, reliability, accessibility and use of data.

You will also lead information-sharing sessions and user support activities that help embed an evidence-led approach to commercial decision-making and respond to requests for commercial data, insight and analysis from colleagues across the organisation.

This is a varied role which combines data analysis, business intelligence, stakeholder engagement, continuous improvement, and problem solving. It would suit someone who enjoys both working with data and helping others use information effectively.

About You

We are seeking someone who is analytical, curious, organised and passionate about evaluating and using evidence to improve outcomes.

You must have an excellent ability to interpret and present data in a range of formats, as well as making recommendations for improvement.

You will also need powerful communications skills, capable of presenting clearly and writing effectively in a range of different styles and to a range of different audiences.

Given the analytical nature of the role, you will have experience and/or a relevant background in data management, statistical interpretation, business analysis and presenting complex information.

The ability to manage competing priorities and deliver work to agreed deadlines is essential, as are good stakeholder engagement and relationship-building skills.

Additional Information

We Offer

• Competitive salary

• Excellent Local Government Pension Scheme

• 23 days' holiday, plus 8 bank holidays (increasing with length of service to a maximum of 28 days)

• Flexible working arrangements

• Interest-free season ticket loan

• Employee Benefit Platform

If you're a Performance and Insights Manager who believes in good work, strong relationships and shared values, and you want your skills to contribute to a purpose-led organisation, we'd love to hear from you.

Closing date: 5pm Wednesday 21st October 2026