First Line Support Engineer

Robert Half has partnered with a very well established publishing company who are excited to be bringing an additional first line support engineer to the team in London.

This is a great opportunity for someone to develop well rounded foundations in IT support within a small team giving you lots of exposure and ownership.

Key Responsibilities

• Provide 1st line IT support
• Set up and maintain PCs, Macs, printers, and mobile devices
• Manage Google Workspace user accounts and permissions
• Support network connectivity and infrastructure
• Maintain the IT helpdesk and knowledge base
• Lead onboarding and offboarding activities
• Assist with IT projects and new technology rollouts
• Manage IT equipment and stock levels
• Take ownership of issues through to resolution

What We're Looking For

• 2-3 years experience in IT Support or Service Desk
• Strong Windows support experience
• Knowledge of Active Directory, TCP/IP, DNS and DHCP
• Experience with Google Workspace or Microsoft 365
• Excellent troubleshooting and communication skills
• Ability to manage multiple priorities in a fast-paced environment

This is an excellent opportunity for someone who is passionate about technology, enjoys problem-solving, and wants exposure to a broad range of IT systems and projects in an exciting environment.

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