HR Operations Lead

HR Operations Lead Central London £65,000 - £70,000

Are you an HR Operations professional who thrives on turning complex processes into slick, automated workflows?

We're partnering with a leading, fast-paced global media organisation to appoint an HR Operations Lead, a confidential opportunity within a highly recognisable business that reaches millions of people worldwide. This is a role for someone who doesn't just follow "the way it's always been done," but actively looks to challenge, simplify, and digitally optimise the employee experience.

The Opportunity

Sitting at the heart of the HR function, you'll act as the architect of operational excellence, overseeing the full employee lifecycle and ensuring every touchpoint, from onboarding to global mobility, is seamless, efficient, and data driven. You'll work closely with HR leadership and shared services teams to enhance processes, improve data integrity, and elevate service delivery across a complex, high-volume environment.

How You'll Make an Impact

Process Pioneer

• Continuously review and streamline HR processes
• Drive automation and standardisation across systems and workflows

Data Guardian

• Own the accuracy and integrity of HR data
• Run audits, validation reports, and resolve inconsistencies

Shared Services Partner

• Collaborate closely with HR shared services to improve delivery and efficiency
• Implement best-in-class operational practices

People Experience Driver

• Manage onboarding and exit surveys, turning feedback into actionable insights
• Support employee engagement initiatives across the business

Global Mobility Lead

• Oversee and triage global mobility cases
• Partner with external vendors to ensure smooth international transitions

CSR & Governance

• Manage CSR initiatives and budgets
• Ensure compliance with GDPR and data governance standards

What You'll Bring

• Proven experience in an HR Operations or Shared Services environment
• Strong track record of process improvement and digital optimisation
• High attention to detail, particularly across data and reporting
• Experience working in a fast-paced, high-volume environment
• Strong systems knowledge (Workday or similar HRIS)
• Advanced Excel / data analysis skills (dashboards, reporting, insights)
• Ability to challenge existing processes and implement practical solutions
• Strong communication skills, with the ability to translate data into clear insights
• Exposure to global mobility processes (desirable)

Why Join?

• Join a high-profile, global organisation with a large and diverse workforce
• Play a key role in transforming HR operations and service delivery
• Work in a collaborative, forward-thinking HR function
• Opportunity to drive real impact across systems, processes, and employee experience
• Be part of a business committed to diversity, inclusion, and continuous improvement

If you're an HR Operations professional looking to take ownership of a transformational role within a complex, fast-moving environment, I'd love to speak with you.

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The Portfolio Group are acting on behalf of our client in recruiting for this position.