Advice & Support Team Case Worker

About us

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.

The ideal candidate

To be considered for this role you should meet the following criteria:

• Deliver support to people experiencing homelessness and rough sleeping in the borough of Tower Hamlets.
• Agree support plans with service users to move into accommodation and access specialist services that address the underlying causes of their homelessness.
• Make referrals into Tower Hamlets and Pan-London local authority housing options services, in line with the Homelessness Reduction Act.
• Work with partner agencies to provide joint support to service users where appropriate.
• Build relationships with housing providers and the private rented sector to expand the portfolio of affordable referral routes into accommodation.
• Demonstrate excellent communication skills and the ability to create positive working relationships with a wide range of people, including external services.
• Contribute to the development of the service, ensuring a solution-focused and strengths-based approach in all areas of work.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice

To apply

Please upload your CV with a covering letter detailing how you meet the job specification by 29.05.2026 at 23:30.

Interviews

Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number registered charity number .