1st/2nd Line IT Support Engineer

1/2 Line IT Support Engineer - MSP

St. Albans - Office-based with regular site visits

Salary - £30,000 DOE

Looking to grow your MSP career in a role that gives you real variety?

A growing Managed Service Provider is looking for a 1/2 Line IT Support Engineer to join their team. You'll be based in their St. Albans office for the majority of the week, with regular client visits in central London - all travel costs covered. Flexible working hours available (e.g. 8am-5pm, 9am-6pm etc).

This is a hands-on role for someone with MSP experience who takes ownership of their tickets, works well under pressure, and genuinely enjoys solving problems. You'll be part of a supportive team where your development is actively invested in - including funded certifications.

Please note: a full UK driving licence and access to a car are required for this role

Responsibilities

Day to day, you'll be:

• Delivering high-quality remote and on-site support across a range of technical issues and platforms.
• Taking ownership of incidents from assignment through to resolution, ensuring SLAs are met.
• Troubleshooting applications, networks, and infrastructure issues for a varied client base.
• Supporting, training, and mentoring junior team members where needed.
• Attending London customer sites 1-2 days per week to provide on-site support (travel expenses covered).

What We're Looking For

Essential experience:

• MSP background - essential.
• Microsoft 365 - tenant migrations, Exchange, SharePoint, Azure AD/Entra ID, Intune/Autopilot, Conditional Access, MFA, and end-to-end deployments.
• Windows Server 2016+ and Windows 11 Pro / macOS desktop support.
• Active Directory administration, VMware, and Hyper-V.
• Networking troubleshooting - TCP/IP, DNS, VPN, UniFi, DrayTek, Fortigate.
• Email security solutions and online backup / disaster recovery.
• A hands-on, problem-solving approach with a calm head under pressure.
• Full UK driving licence and access to a vehicle.

Beneficial (not essential):

• Experience with Atera RMM (the MSP's internal tooling - full training provided).
• IT certifications such as CCNA, or CompTIA.
• Azure or Microsoft certifications (AZ-900, MS-900 etc.).

What You'll Get

• Up to £30,000 salary (DOE)
• Office-based role with London client site visits 2 days per week - all travel paid
• 28 days annual leave (including Bank Holidays).
• Funded certifications - including AZ-900, MS-900, and more
• Pension scheme
• A growing MSP where your progression is taken seriously

If you're an MSP-experienced engineer who wants variety, development, and a team that backs you - this is worth a conversation.

Interested?

Don't worry if your CV isn't fully up to date - reach out to Recruitment dot com for a confidential chat.

Key words: 1st Line, 2nd Line, IT Support Engineer, MSP, Managed Services, Microsoft 365, Intune, Azure, Windows Server, Active Directory, Entra ID, UniFi, Fortigate, DrayTek, VMware, Hyper-V, London, Hertfordshire, St Albans, Stevenage, Welwyn

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