IT Engineer

IT Engineer

Location: London

Salary: Competitive

Vacancy Type: Permanent, Full Time

Closing date: 5 of June 2026

About Us

Forresters IP LLP is a leading full service intellectual property firm with an international client base. We have offices located in Birmingham, Liverpool, London and Munich. Since being established in 1884, we have grown from a regional firm into an international practice. Despite our long history we are a modern firm with a fresh approach to our clients' requirements. We are rated as one of the leading intellectual property firms in the UK.

The Role

We are currently recruiting an IT Engineer to join our friendly team in our London office. This position is an ideal opportunity for someone who already has some experience in a similar role and is looking to build upon this experience and learn new skills to continue their career.

As an IT Engineer you will carry out all manner of IT support duties including first/second line support to users across the firm including three remote sites. Regular travel to our other UK offices will be required, occasionally at short notice.

Main duties and responsibilities

You will play a key role in supporting users across all Forresters offices while helping to maintain and improve the organisation's IT infrastructure. The role involves participating in IT projects, maintaining documentation, and providing technical support across servers, networking, databases, and end-user systems.

Key responsibilities include:

• Leading and supporting IT projects, including server installations, database management, and IT security initiatives.
• Installing and configuring computer hardware and software.
• Providing technical support for users, including troubleshooting hardware, software, and peripheral issues.
• Liaising with third-party support providers to resolve technical problems.
• Collaborating with and supporting other members of the IT team.
• Performing and monitoring backup checks to ensure data integrity and system reliability.

Essential skills required for this role

• Demonstrable experience working in a fast-paced IT support environment, in a professional services company.
• Strong communication skills, with the ability to interact professionally with users, colleagues, management, and third-party providers both in person and over the phone.
• Able to deal with queries efficiently, prioritising and logging issues, and acting accordingly.

Please Note: For a list of the full job description and skills required for this role, click the link below.

Technical skills

Essential Experience:

• Server builds including application software.
• Workstation and laptop builds (Windows 11, device imaging)
• Creating and maintaining users (e.g. Windows AD domain 2016 and above, Entra, Exchange Online, MS Office 365)
• User support (e.g. PC driver and hardware issues, software issues, printer issues, telephony)
• Mobile telephony and device support (Apple iOS based devices, or similar)
• Project Skills (e.g. new software roll-out, new hardware roll-out, documentation of key work)

Desirable Experience:

Experience or exposure to the following technologies and systems would be advantageous:

• IPMS systems
• Document management systems
• CRM systems
• Digital dictation
• SaaS and other cloud-based systems

Qualifications

The following certifications would be beneficial:

• Microsoft certifications
• COMPTIA certifications

The Package

From starting:

• An attractive and competitive salary based on experience
• A pleasant, supportive and friendly working environment
• Flexible working - core hours and hybrid working
• 35 hour week
• 26 days annual leave, increasing by one day with each complete year of service, to a maximum of 31 days, in addition to bank holidays
• Life Assurance cover
• Employee Assistance Programme
• Mutual pension contribution of up to 5%
• Smart casual dress code
• 'Giving Something Back' - a paid day off once a year to volunteer at a charity of your choice
• Access to our 'Perks' which provides discount codes or money back on different websites including gym membership.
• Social events

After successful completion of probationary period:

• Health Cash plan
• Cyclescheme
• Season Ticket Loan
• Enhanced family friendly benefits

To Apply

If you feel you are a suitable candidate and would like to work for the Forresters, please click apply to be redirected to their website to complete your application.

Please note that we reserve the right to bring forward the closing date in the event that we receive sufficient applications. If you haven't heard from us within four weeks of the closing date, please assume that your application has been unsuccessful on this occasion, and we wish you well in your job search.

Please strictly no agencies.