IT Support Engineer

Looking to progress your career in Education IT Support?

A well established and highly regarded education organisation based in Surrey is seeking an enthusiastic and customer focused IT Support Engineer to join its busy internal IT team supporting a large and modern technology environment.

This is an excellent opportunity for an IT Support Engineer with strong 1st and 2nd line support experience looking to take the next step within a professional and well invested IT environment. The role offers exposure to Microsoft 365, Windows support, classroom technology, device management and infrastructure projects within a large user environment.

You will be joining a collaborative IT team supporting over 1,500 users across a broad technology estate. The position would suit someone who enjoys a varied and hands on support role whilst continuing to develop their technical skills and career within education IT.

Key Responsibilities

• Provide 1st and 2nd line IT support to staff and students
• Troubleshoot hardware, software and Microsoft 365 related issues
• Support Windows laptops, desktops, printers and peripheral devices
• Assist with Microsoft 365 administration and user account management
• Support AV, classroom and teaching technology systems
• Manage and update IT support tickets ensuring excellent customer service
• Assist with device deployments, imaging and system upgrades
• Support basic networking and infrastructure troubleshooting
• Work closely with senior engineers on IT projects and continuous improvements
• Deliver a professional and user focused IT support service at all times

Skills and Experience Required

• Previous experience within an IT Support Engineer, IT Technician or 2nd Line Support role
• Strong troubleshooting skills across Windows environments
• Experience supporting Microsoft 365 and Active Directory
• Knowledge of networking fundamentals including switches, WiFi and connectivity
• Experience supporting laptops, desktops and end user devices
• Excellent communication and customer service skills
• Ability to prioritise and manage workload effectively
• Previous experience working within the education sector is essential

Benefits

• Excellent opportunity for career progression within Education IT
• Exposure to a broad and modern technology environment
• Supportive and experienced IT team
• Training and development opportunities
• Stable permanent position with long term progression
• Free parking and excellent onsite facilities

This role may suit candidates currently working as an IT Technician, ICT Support Engineer, 2nd Line Engineer, IT Support Analyst or Service Desk Engineer.

If you are an ambitious IT professional looking for your next opportunity within Education IT, apply today for immediate consideration.