Customer Service - Logistics / Supply Chain Environment

Role: Customer Service - Logistics / Supply Chain Environment
Type: Contract (12 Months with potential to go PERM)
Location:Chertsey, UK
Working Model: Hybrid (2 or 3 days per week in office)
Work Hours: 37.5 Hours per Week

What You'll Do:

• Investigate & Resolve: Find the root cause of delivery failures and coordinate solutions with warehouses and couriers (3PLs).
• Manage Escalations: Take ownership of complex customer service tickets and order cancellations.
• Analyze Trends: Use ERPs (SAP Hybris), Excel, and Power BI to track data and improve operational processes.

What You Need:

• Investigative customer service experience (tier 2/escalations, e-commerce, or logistics preferred).
• Comfortable navigating ticketing systems and interpreting data.
• Flexibility to work a 37.5-hour week on a rota (which includes some evening and weekend shifts).

This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.