Customer Service Administrative Assistant (Housing)

Administrative Assistant - Housing & Neighbourhoods

Local Authority Wembley Hybrid Working Immediate Start Ongoing Temporary Contract

Are you an experienced Administrator or Customer Service professional looking for your next opportunity within local government?

We are recruiting for an Administrative Assistant to join a busy Housing & Neighbourhoods team, providing first-class support to residents and stakeholders across a range of housing-related services. This is an excellent opportunity for someone who enjoys helping customers, managing enquiries, and working in a fast-paced environment.

Location & Working Pattern

• Wembley
• Hybrid working available
• Office attendance required in line with service needs

Contract Details

• Immediate Start
• Ongoing Temporary Assignment
• Potential for long-term extension

Pay Rates

• £18.65 per hour PAYE
• £24.65 per hour Umbrella

The Role

As an Administrative Assistant, you will act as a key point of contact for residents and customers, handling enquiries and supporting the delivery of Housing & Neighbourhood Services. You will work across multiple communication channels, ensuring customers receive a professional, efficient, and customer-focused service.

The role requires strong administrative skills, excellent attention to detail, and the ability to manage a varied workload while maintaining high service standards.

Key Responsibilities

• Provide a professional first point of contact for Housing & Neighbourhood enquiries.
• Respond to customer enquiries, complaints, and service requests via telephone, email, webchat, social media, and other communication channels.
• Take ownership of enquiries and work proactively to resolve issues effectively.
• Process transactions, payments, discounts, complaints, and service requests accurately.
• Maintain and update records across a range of databases and IT systems.
• Support customers in accessing online and self-service options, encouraging digital engagement.
• Liaise effectively with internal departments and external stakeholders.
• Manage sensitive and complex customer enquiries with professionalism, empathy, and tact.
• Ensure compliance with data protection, information governance, customer care, and council policies.
• Support continuous service improvement by contributing ideas and feedback.
• Work flexibly across different teams and service areas to meet operational requirements.
• Safeguard the wellbeing of children and vulnerable adults in line with organisational responsibilities.

About You

We are looking for candidates with:

• Previous administration, customer service, contact centre, or local authority experience.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Experience working with databases, CRM systems, and Microsoft Office applications.
• The ability to manage multiple priorities in a busy environment.
• Strong problem-solving skills and a customer-focused approach.
• Confidence handling challenging conversations professionally and sensitively.
• Experience within housing, neighbourhood services, repairs, tenancy services, or a public sector environment would be advantageous.