Cyber Security Analyst - MSP

A fantastic MSP based in the West End are currently looking for a Tier 1 Cyber Security SOC Support Analyst to join our expanding UK based Service Desk team. The ideal candidate would be someone that is already in a similar role and has minimum of 1-year experience.

You must have a years experience working for an MSP and managing corporate clients.

Fantastic Benefits

Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm)

Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days.

Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzasand breakfast on Wednesdays!

As a Tier 1 SOC Support Analyst, you will be primarily responsible for monitoring systems and making the initial response to any flags or alerts that come in via support tickets or telephone tickets. One of the key responsibilities is also to review and categorise potential threats in order of priorityand dismiss any false alarms, whilst also gathering information and escalating the most urgent threats to Escalations Management Team.

Essential Experience

• Preference given to candidates with MSP background
• Minimum 1 years proven experience in a Tier 1 Cyber Security SOC Support Analyst role
• Working knowledge of Microsoft Defender XDR and Microsoft Sentinel SIEM technologies
• Working knowledge of Microsoft Defender suite including Endpoint Detection and Response
• Understanding of key Microsoft 365 Cloud Technologies from a threat landscape perspective

Essential Certification/Working towards

• SC-200 Microsoft Certified: Security Operations Analyst Associate OR
• SC-900 Microsoft Certified: Security Compliance and Identity Fundamentals

Personal Skills

• Highly Motivated
• Can do attitude
• Attention to detail
• Excellent communication
• Proven client service skills
• Ability to work under pressure
• Willingness to work flexibly as required
• Good telephone etiquette

Main Tasks and Responsibilities

• Provide triage and first line of defence for all cyber security incidents within the organisation and as part of our Managed Security Service
• Take ownership and provide remedial actions to ensure that Cyber Security Threats are mitigated as per Playbooks provided by the Cyber Security Team or escalate incidents to Escalations Management Team for further information/support
• Manage technical and stakeholder incident reporting via concise communications
• Manage client communication channels during an active incident
• Liaise with third party service suppliers where necessary, logging tickets and act as a central point of contact for active incident
• Provide operational support to wider Cyber Security Team on security incidents
• Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress.

If you'd like to be part of this dynamic team please email me your CV ASAP!