Welfare Benefits Advisor

• Location: Hybrid/Penge, South London
• Salary: London - £35,199 - £40,855 per annum / National - £33,618 - £38,958 per annum
• Hours: 36 per week
• Contract Type: Permanent

We're currently recruiting for a Welfare Benefits Advisor to provide a comprehensive welfare benefits advice and income maximisation service to Clarion customers.

Working within Specialist Services, in a regional integrated sustainment and welfare benefits advisory team, you'll manage welfare benefit casework end to end with the aim of income maximisation and prevention of eviction.

Other key responsibilities include: -

• Developing and maintaining positive relationships with internal staff across Clarion and external agencies such as Local Authorities and the Department of Work and Pensions to create an individual action plan with the objective of ensuring income maximisation and a successful sustained tenancy.
• Managing welfare benefit casework referred under the Advice and Support process by collating all necessary documentation to facilitate decision making in line with relevant policies, procedures, statutory or regulatory guidance and keep accurate, up to date records of actions taken to assist in case management and reporting requirements.
• To ensure a high quality welfare benefit advisory service is delivered to residents.
• Managing the outcomes of your cases by keeping up to date records of all activities and outcomes of each case to enable accurate monthly performance reports and case reviews to be completed with your line manager.

The ideal candidate will show proven commitment to delivering excellent customer service and will come to us with demonstrable experience of providing advice to residents. You'll already have experience of effective case work as well as the ability to interpret and resolve complex benefit cases. Experience of working within a social housing environment would also be beneficial.

If you're a customer focused individual with a dedication to safeguarding residents, we want to hear from you now!

If this sounds like an opportunity for you, please review the full role profile and behaviours on our careers page before applying.

Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.

At Clarion Housing Group, we support the responsible use of AI.

Closing Date: Wednesday 10th June 2026 at midnight.

Interviews will be held on Friday 19th June 2026.

This is a hybrid role with a base location offered at our office in Penge. Candidates will be expected to work from the office at least one or twice a month and attend meetings as required.

If you live outside the M25, your salary will be based on your location and aligned to the National pay scale.

This post is subject to Basic Criminal Record Check Clearance.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close without notice.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.