Business & Operations Coordinator

Momentum FM are looking for a confident, organised and resilient Business & Operations Coordinator to join our busy Head Office team.

- Office based role, in Hazlemere, High Wycombe.
- 37.5 hours per week, Monday - Friday, 08:30 - 17:00 (16:00 finish on Friday's)
- Salary: £28,000-£30,000, depending on skills and experience

About the Role
This is a varied, hands-on role supporting the day-to-day running of our commercial cleaning and facilities management business.
You will be dealing with cleaners, customers, Area Managers and office colleagues throughout the day, so strong communication skills and the ability to stay calm under pressure are essential.
One minute you may be answering a customer query, the next dealing with a cleaner calling in sick, updating a rota, checking new starter paperwork or helping resolve an operational issue.
You need to be someone who can multitask, prioritise, stay positive and keep a cool head when several things happen at once.
This is not a management role, but it does require a strong character, good judgement and someone who is comfortable being firm when necessary and handling occasional difficult conversations professionally.

About You
We're looking for someone who is:

• Comfortable speaking to people on the telephone throughout the day
• Able to handle difficult conversations professionally
• Excellent at multitasking and prioritising
• Highly organised with strong attention to detail
• Confident using Microsoft Office applications, including Outlook and Excel
• Comfortable working with figures, payroll information and basic cost analysis
• Positive, practical and willing to muck in as part of a small team

Previous experience in operations, administration, scheduling, customer service, recruitment, payroll, HR support or a service-based business will put you at an advantage.

What We Offer
On top of your salary, we also offer you:

• Enhanced annual leave entitlement - 5.8 weeks per year.
• 3% pension contribution.
• Varied role with real responsibility.
• Free, local car parking.
• Friday early finish (4pm)
• Exposure to operations, HR, payroll, recruitment and commercial cost control - with plenty of opportunity to learn.
• Supportive team around you
• The opportunity to genuinely influence the future direction of the business.

About Momentum
Momentum Facilities Management is one of the fastest-growing commercial cleaning businesses in the Thames Valley.
We provide commercial cleaning and facilities management services to offices, schools, business parks, industrial premises, healthcare settings and commercial customers across Buckinghamshire, Berkshire, Oxfordshire and surrounding counties.
Our reputation has been built on exceptional customer service, reliability and building long-term relationships with our customers.
We're ambitious, we're growing, and we're looking for people who share our values and want to grow with us.

Apply today and become part of Momentum's future.

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