Warranty Administrator

Warranty Support Administrator

• Job Type: Full-time, Permanent

Join our clients team a Warranty Support Administrator, where you will play a crucial role in maintaining our commitment to exceptional aftersales support. This position is perfect for individuals with a background in motor trade, automotive administration, warranty processing, or insurance/claims administration who thrive in a structured, process-driven environment.

Day-to-day of the role:

• Support the processing of warranty claims in accordance with manufacturer guidelines.
• Ensure all claims are submitted accurately with the correct documentation, labour times, and supporting evidence.
• Review repair orders and identify discrepancies or missing information.
• Liaise with Technicians and Service Advisors to ensure accurate diagnosis and supporting documentation.
• Monitor outstanding warranty submissions and follow up where required.
• Assist with managing and resubmitting rejected claims.
• Maintain accurate records and assist with reporting requirements.
• Provide day-to-day administrative support to the Aftersales team.
• Ensure compliance with manufacturer policies and internal procedures.

Required Skills & Qualifications:

• Previous administration experience within the motor trade, automotive aftersales, warranty administration, insurance claims, or a similar environment.
• Excellent attention to detail and high levels of accuracy.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Confident communication and interpersonal skills.
• IT literate, including proficiency in Microsoft Office and internal systems.
• Ability to work independently as well as part of a team.

Desirable Experience:

• Experience working within a dealership or automotive environment.
• Knowledge of manufacturer warranty processes.
• Experience handling claims, compliance, or invoice checking.

Benefits:

• Competitive salary.
• Supportive and professional working environment.
• Ongoing training and development opportunities.
• Opportunity to join a growing and successful Aftersales team.