Technology Team Lead

Arcas is working with a growing IT consultancy that delivers onsite technical services to a wide range of clients across London. They're looking for a hands-on Technology Team Lead to take ownership of day to day technical operations, lead a small team, and act as the escalation point during high-pressure situations.

This role is ideal for someone who has stepped up as a team lead or senior engineer within an IT or network support environment and enjoys being the person people rely on when things get busy.

What you'll be doing

• Leading and coordinating a small technical team across client sites
• Acting as the senior escalation point for IT and network issues
• Troubleshooting WiFi, switching, connectivity and infrastructure problems
• Prioritising and managing incidents in fast-moving environments
• Working closely with clients, stakeholders and vendors
• Ensuring smooth technical delivery during peak periods
• Taking ownership of issues and guiding others through resolution

What we're looking for

• Experience as an IT Team Lead, Senior IT Engineer, Network Support Lead, Senior Field Engineer, or similar
• Strong grounding in networking fundamentals (WiFi, switches, VLANs, DHCP/DNS, patching)
• Someone who stays calm, clear and decisive under pressure
• Confident communicator who can coordinate people and manage expectations
• Hands-on problem solver who enjoys being the go-to person
• Comfortable working onsite in dynamic, sometimes high-pressure environments

Why this role

• High visibility and real ownership
• A role where personality and presence matter as much as technical skill
• Varied work across different client environments
• Opportunity to step into a leadership role without moving into full management
• A consultancy that values initiative, calmness and technical breadth

If you're a senior engineer or team lead who thrives in fast-moving environments and enjoys taking charge when it counts, this could be a great next step.