Audio Visual Service Engineer

The Opportunity

Our client is a leading provider of advertising solutions across an extensive network of gyms and health clubs throughout the UK. They deliver digital and audio advertising to thousands of fitness locations, supported by a network of computers, AV equipment, and technology infrastructure.

They are looking for a hands-on Service Engineer to join the technical team.

The role is responsible for installing, maintaining, testing, and troubleshooting the computer, network, RF, and AV equipment that supports their gym network. The successful candidate will combine strong technical and problem-solving skills with excellent customer service. You will work both independently and as part of a team, providing remote and onsite support to gym clubs, contractors, suppliers, and internal teams across London & Home Counties.

This is a varied, practical role suited to someone who enjoys working with technology, diagnosing problems, travelling to customer sites, and finding effective solutions in a fast-paced environment.

Key Responsibilities:

• Install, configure, test, and troubleshoot computers, RF modulators, network, and AV equipment supporting the GymTV Network.
• Provide remote and onsite technical support to gym clubs, contractors, and technicians, resolving issues and providing clear guidance and next steps.
• Conduct onsite installations, troubleshooting, and technical evaluations for new and existing gym locations.
• Assess new gym sites and determine the equipment, cabling, installation requirements, and technical steps needed for successful deployment.
• Prepare, image, configure, and test computers and other equipment before shipment to gym locations.
• Coordinate equipment, materials, and shipments for installations and repairs, including working with suppliers to source required components.
• Schedule and coordinate contractors for onsite installations, repairs, and service calls.
• Manage technical support tickets, ensuring issues are documented and clients receive timely updates.
• Maintain accurate equipment and inventory records, including tracking installations, repairs, equipment movements, and gym closures.
• Assist with RD projects involving computer, networking, and AV technologies, while maintaining technical documentation, processes, and an organised work environment.

Based out of their office in London's West End you will service Audio Visual equipment in gyms throughout London and the South East.

Salary to £40k p.a. plus benefits.

Your skills and experience

• Experience in IT support, technical service, field service, AV, or a similar technical environment.
• Good understanding of computer networking, including switches, routers, cabling, and RJ45 connections.
• Basic knowledge of AV systems, including audio, video, and RF distribution.
• Experience troubleshooting computer hardware, networking, and AV equipment.
• Experience with Linux systems and ssH is an asset.
• CompTIA A+ and/or CTS certification is an asset.
• Strong problem-solving, communication, and customer service skills, with the ability to explain technical issues clearly and work independently

The Organisation

Our clients are global leaders in the commercialisation of gyms, leisure centres and health fitness clubs. Through multiple media platforms, they engage with over 50 million consumers around the world with its music, content, and advertising. Their media channels give brands the platform to engage with audiences using audio-visual, experiential, and digital ad solutions.

The Recruiters

AV Jobs are the UK's No. 1 specialist Audio Visual recruiter and work with clients and candidates to ensure a perfect job fit every time