Host - Soho, London

Host - Soho, London

Position Description: Hospitality Employee

Accommodate Guest's needs by greeting and seating Guests in courteous and timely manner. Assist in delivering excellent hospitality service by maintaining the overall flow of the restaurant. Balance the needs of our reservations and walk-in Guest through accurate quote times and proper seating procedures. Provide our Guests with a positive and professional first and last impression.

Essential Functions: (the position exists to perform these functions)

• Ability to communicate re-opening guidelines to guests prior to dining
• Ability to complete sanitation practices at front door, host desk, lobby area and crowd control
• Ability to learn restaurant seating layout, how tables are divided into server areas, and how to deliver food
• Ability to learn how to set and clear a table neatly and efficiently according to P.F. Chang's China Bistro specifications
• Ability to learn restaurant menu, recognize different menu items for delivery to Guests, guide the Guest on choosing menu items, and be able to answer Guest's questions regarding menu items being delivered and explain the Progressive Wine List
• Ability to interact courteously with Guests (answer phones, greet Guests, seat Guests, make reservations, take food orders)
• Must be able to learn curbside process and takeout expectations
• Must be able to speak clearly and listen attentively to employees, dining room staff, management and guests
• Must be able to operate kitchen equipment including the coffee machine, iced tea machine, lemon slicer, steamer and POS system
• Safely handle and package food for dine in and take out
• Ability to handle a tray
• Ability to follow company procedures for responsible alcohol service
• Ability to make and serve beverages
• Ability to serve alcoholic beverages within applicable state laws
• Ability to recognize an intoxicated Guest
• Must inform Managers and/or Chefs of all quality and service issues, problems, and miscues
• Ability to handle cash
• Ability to learn how to use cleaning chemicals properly
• Ability to clean and maintain facilities
• Ability to learn side-work required for each shift
• Ability to learn and follow uniform standards
• Ability to learn and follow all company policies, procedures and standards

Competencies:

• Must be a team players and effectively communicate with guest and employees.
• Must have detail-oriented, be able to multi-task, and organized.
• Must have excellent interpersonal and customer service skills.
• Must have integrity, honesty and accountability in all dealings.
• Must be committed to guest service
• Must have knowledge of proper sanitation and safety procedures.
• Must have basic reading, writing and math skills.

ADA Requirements/Working Conditions:

• Must be able to walk or stand for extended periods of time for the duration of each shift.
• Must be able to reach, bend, balance and transport various objects weighing up to 15 pounds.
• Must be able to hear sufficiently to communicate effectively with co-workers and guests.
• Ability to work around various levels of temperature, including warm to very warm temperatures in the kitchen.

Additional Job Description

Hiring immediately for full-time or part-time Host or Hostesses.

Job Summary:

The Host is responsible for delivering an excellent hospitality experience by maintaining the overall flow of the restaurant. They provide a positive and professional first and last impression to every guest. In the event there is a wait time, quote an accurate wait time and answer any questions the guest may have.

Job Responsibilities:

• Interact courteously with Guests (answer phones, greet Guests, seat Guests, make reservations, take food orders)
• Uphold our high safety and sanitation standards by completing sanitation practices at front door, host desk, lobby area and crowd control
• Learn restaurant seating layout, how tables are divided into server areas, and how to deliver food
• Set and clear a table neatly and efficiently according to P.F. Chang's specifications
• Learn curbside process and takeout expectations
• Conducts side-work as required for each shift

Job Requirements:

• Previous experience is not required - we will train you!
• Must be at least 18 years old.
• Excellent customer service skills and etiquette.
• Ability to execute proper sanitation practices and safety procedures.
• Must be able to communicate effectively with co-workers and guests.
• Flexibility to work a variety of shifts.
• Ability to multi-task in a fast-paced, team-work environment.