Junior Systems Administrator

Job purpose:

This role is primarily responsible for providing day-to-day business-as-usual support for Becrypt, managing and supporting the technology stack end to end. Working as part of a two-person System Administration team, the role involves administering, maintaining and supporting a wide range of technologies.

Principal duties and (joint) responsibilities:

General

• Internal technical support for Becrypt
• Including Onsite support on allocated day(s)
• IT Service Management Tool ticket management
• Incident Management, Change Management & Request Fulfilment
• Workload management
• Support of new technology projects
• Any other reasonable duties as required by the business.

User Support and Account Management

• Create, modify, and deactivate user accounts.
• Assist with password resets, permission changes, and group memberships.
• Provide first- and second-line support for hardware, software, and access issues.
• Maintain accurate records in IT ticketing systems.

Endpoint Management

• Build, configure, and deploy laptops and mobile devices according to company standards.
• Apply OS updates, security patches, and standard software packages.
• Monitor endpoint security (e.g., antivirus, disk encryption, device compliance).

Systems Monitoring and Maintenance

• Monitor system health, backups, and network performance.
• Assist in identifying and escalating system alerts or potential issues.
• Run routine maintenance tasks (e.g., patching servers, checking logs, freeing storage).
• Document and follow maintenance schedules under senior administrator guidance.

Network and Infrastructure Support

• Support configuration and troubleshooting of VPN and remote access.
• Help maintain networked printers, switches, and other office infrastructure.
• Assist with onboarding new office equipment or connectivity setups.

Security and Compliance

• Enforce internal IT security policies.
• Assist with audit and compliance checks (e.g., asset tracking, access reviews).
• Participate in incident response or vulnerability remediation activities as directed.

Documentation and Process Improvement

• Maintain up-to-date system documentation, asset inventories, and knowledge base articles.
• Contribute to IT procedures, onboarding guides, and internal wikis.
• Suggest improvements to streamline support and maintenance processes.

Collaboration and Learning

• Work closely with senior administrators and IT management to support infrastructure projects.
• Participate in training to develop skills in systems administration, networking, and security.
• Stay current with internal IT standards, policies, and emerging technologies

Skills and Experience:

• Previous technical support experience advantageous
• Personal Interest in Technology & Cyber Security
• Understanding of basic networking
• Understanding of threats and vulnerabilities to end user devices & servers
• Understanding of backup solutions
• Experience of Major Incidents
• Team player
• Attention to detail and thorough
• Derives satisfaction from delivering high quality service
• Experience working in a fast-paced environment

Package & discretionary benefits:

• 25 days annual leave plus an additional 2 days after 2 years' service
• 5 days additional holiday purchase available
• Private medical insurance
• Heath cashback plan with Healthshield
• Pension scheme
• Life cover 4 x salary
• Season ticket loan
• Salary exchange benefits (ride2work, pension)
• Subsidised gym membership
• Employee referral scheme

Role will be subject to an employment screening process and will require security clearance.